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A Premier Omnichannel Retailer with Iconic Brands

Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.

Pricing policy for online merchandise

Macys.com is committed to offering shopping convenience, exceptional service, and an exciting product selection at competitive prices. Email Macy'sif you have any questions concerning macys.com pricing policy. 

Products, pricing, and promotional offers: Macy's stores and macys.com operate separately, so products and prices offered may differ. For example:

Certain items carried on macys.com might not be offered in the stores

A particular item may be priced differently in the stores than on macys.com

Similarly, promotional offers such as coupons and additional discounts offered at one may not be used at the other. For example:

In certain cases, a coupon offered in the stores may not be applied toward purchases on macys.com

Promo codes, free shipping offers, and bonuses on macys.com may not be applied toward store purchases

In addition, prices and products offered for shipping to Macy's international customers through Macy's vendor partner, Borderfree, may differ from those offered on the U.S. macys.com site. These differences, in part, reflect the additional costs associated with international shipping. Prices and products offered for international shipping through Borderfree may also differ from those offered through other secondary international channels. 

Macy's Gift Cards, E-Gift Cards, and other certificates/awards: For your shopping convenience, Macy's Gift Cards and E-Gift Cards may be purchased and redeemed in any store and/or online at macys.com. Merchandise certificates, as well as other certificates or awards issued by Macy's stores (e.g.: reward certificates, merchandise only certificates, savings passes, and bonus dollars), may only be used in stores and not at macys.com. 

Shipping methods

Macy's uses three different carriers to ensure your items arrive on time. When your items are shipped, Macy's will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Macy's three carriers are:

United Parcel Service (UPS)

United States Postal Service (USPS)

DooDash®

UPS has teamed up with USPS to assist with deliveries for Standard Shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially, then the package will be handed over to your local USPS for delivery to your shipping destination.

Merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:

You will not incur additional shipping charges

Your shipping charge (if applicable) will be split across the multiple packages when your order is shipped

Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.

How to make a return

Macy's offers free returns in store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.

Return to a store: Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? Macy's can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you. At this time, Macy's is unable to process returns at curbside.

Return by mail: Only items purchased online can be returned by mail. Start A Return

Note: Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

How to make an exchange

Exchanges to a store: Items purchased in a store must be exchanged at a store. Items purchased online can be exchanged at a store, or returned by mail and a new order for the item can be made online. Bring your original receipt. No receipt? Macy's can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.

Exchanges by mail: Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at current selling price. 

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