Hotels.com

Welcome to Hotels.com

Hotels.com is a leading provider of hotel accommodation worldwide, offering booking services through its network of localized websites and telephone call centers.

Hotels.com gives travelers one of the widest selections of accommodation on the net, including both independent and major chain hotels as well as self-catering in hundreds of thousands of properties worldwide. The company offers a one-stop shopping source for hotel pricing, amenities, and availability and also specializes in providing travelers with accommodation during sold-out periods.

Hotels.com, L.P. is part of the EXPEDIA GROUP of travel companies.* Hotels.com, L.P. headquarters are located at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, USA. The Expedia Group has office locations across Europe.

* Some hotels require you to cancel more than 24 hours before check-in. Details on site.

* The value of 1 reward night is the average price of the 10 stamps you collect. Excludes taxes and fees. A ₹ 300.00 redemption fee is charged for each reward night redeemed unless you redeem on Hotels.com’s app. Exclusions apply. 

© 2021 Hotels.com is an Expedia Group company. All rights reserved.

Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the United States and/ or other countries. All other trademarks are the property of their respective owners.

Coronavirus Disease (COVID-19)

Please review this article before you contact Hotels.com. This information will help you determine which policies apply to your reservations and provide you with the next steps.

• Hotels

Many of Hotels.com’s travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in Your bookings to see if a cancellation penalty will apply.

• How to cancel your hotel:

Go to Your bookings.

Find your booking and choose cancel booking. If you don't see an option to cancel, it might mean that your booking is either too close to check-in or is non-refundable.

Alternatively, please submit the Cancel Request Form by clicking on the blue Cancel Trip button at the top of this page. After submitting the form the cancellation request will be processed and once completed you will receive a confirmation email.

• Vacation rentals

If you booked a vacation rental and your confirmation number begins with the letters HA, see the Coronavirus vacation rental page.

For all other vacation rentals, access your booking from the Your bookings page and follow the instructions to cancel.

• Flights & Packages

Many of Hotels.com’s travel partners continue to review and update their policies. You may be able to cancel your upcoming flight with no penalty and receive a full refund or a credit with the airline that can be redeemed for future travel.

If you wish to cancel or change your flight or vacation package please contact Hotels.com  using the blue Contact Us button on the website.

If your flight is showing a change or cancel the penalty, please consider checking back at a later time as many of Hotels.com’s travel partners continue to review and update their policies. Checking back will help ensure that the most recent updates apply to your travel plans. You may also check the website of the airline directly for any updates to their policies.

If you do want to cancel or change your flight or vacation package today please contact Hotels.com using the blue Contact Us button on the website.

• Things To Do & Ground Transportation

Many of Hotels.com’s travel partners continue to review and update their policies. Check Your bookings to see if your reservation qualifies for free cancellation.

• How to cancel your activity or ground transportation booking:

Try this first: Cancel online from Your bookings.

Access your booking and follow the instructions to cancel your booking.

ACCEPTABLE PAYMENT METHODS 

By booking with Hotels.com, you authorize Hotels.com India Private Limited or the property to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

 Hotels.com accepts the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking user name or password to Hotels.com India Private Limited (“Account Access Data”). Hotels.com India Private Limited does not want any information regarding your Account Access Data and you agree not to provide Hotels.com with your Account Access Data.

Not all payment methods are available to use for all travel services, travel products, or modifications a customer may request to their transaction. Net Banking Payment, Indian Bank Debit Cards, and Cash Cards may not be used when booking and paying for such travel through Hotels.com’s call centers.

Where Hotels.com India Private Limited takes your payment and charges your card, the law governing that payment transaction will be the laws of India. You agree that Indian Courts shall have jurisdiction to hear and determine any dispute arising from the payment transaction with Hotels.com India Private Limited.

CREDIT CARD

1. Credit cards with MasterCard or Visa branding may be used when booking online or by phone through Hotels.com’s call centers.
2. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.

III. The recording and billing of account activity on your credit card is handled solely by your card issuer.

INTERNATIONAL DEBIT CARD

1. International debit cards may be used when online booking or by phone through our call centers, provided your card issuer permits the use of a debit card for online or phone transactions. 
2. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment. 

III. Once payment has been authorized it may appear in your account activity within a few days; however, the length of time required for the deduction of funds and recording of account activity is determined by your bank or card issuer.

GENERAL TERMS AND CONDITIONS

1. When you use a Local Payment Method to make a payment, you must authenticate and approve payment directly on your financial institution’s website. Upon logging into your account with the applicable Local Payment Methods, you will see the amount you transacted on Hotels.com’s Website and you must confirm and authorize the payment for our services. Upon completing approval, you will either be redirected back to the Website, or you must follow the prompts on your financial institution’s website to return to the Website, to complete the payment process. Hotels.com will promptly generate an electronic mail (“email”) notification to the email address you provided confirming the details of your itinerary. Hotels.com, L.P. shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered to the email address provided due to any reason which is beyond the control of Hotels.com, L.P. including without limitation a break down in your internet connection. 
2. Price and availability are not guaranteed until the booking is confirmed. 

III. If you fail to return to Hotels.com’s Website or do not complete the payment process within 20 minutes, your booking will be unsuccessful and your itinerary will be cancelled. Hotels.com will promptly generate an email notification to the email address you provided that the booking was unsuccessful. Hotels.com India Private Limited shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered to the email address provided due to any reason which is beyond the control of Hotels.com India Private Limited including without limitation a break down in your internet connection. 

1. IndusInd Bank Limited (“IndusInd Bank”) has been authorized to process online payment transactions on behalf of Hotels.com India Private Limited. They will appear as the merchant name associated with your transaction and on the statement provided by your financial institution. 
2. Your financial institution may impose an additional fee or other charges to use their payment services (“Payment Servicing Fees”), and you are solely responsible for payment for any such Payment Servicing Fees. Hotels.com India Private Limited does not determine or assess such Payment Servicing Fees. 
3. Payment Servicing Fees, if any, are not included in the purchase price displayed on your itinerary or the receipts provided by Hotels.com India Private Limited. 

VII. If payment is completed, but the booking is not confirmed by Hotels.com, your funds will not be sent to Hotels.com India Private Limited. Instead, IndusInd Bank will hold the funds and Hotels.com will request IndusInd Bank to return such funds to the originating source.

VIII. Making a successful payment is not a contract, and Hotels.com India Private Limited makes no guarantee that the travel service or product will continue to be available or be available at the same price in the event a booking is not confirmed. 

1. Hotels.com, L.P. shall have no obligation to replace the unconfirmed booking, accept another booking instead of the unconfirmed booking, or compensate you for such unconfirmed booking. Any subsequent bookings will be treated as a new transaction and will require a new and separate payment. No booking information will be carried over from any previous itinerary. No payment made for a prior unsuccessful booking can be applied towards your new booking. 
2. In the event modification of an existing booking for which payment was made results in the need to collect additional funds (for example, a rate increase in a property room whether such room was booked alone or in a package), payment for any such additional funds may only be made by (a) a credit card with MasterCard or Visa branding; or (b) by an international debit card, provided your card issuer permits use of a debit card for online or phone transactions. The payment types identified in the preceding sentence must be used to pay any such additional funds, regardless of the original form of payment for such booking. 

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